The Cheesecake Factory Reviews

overall their food is great but sometimes when I order delivery I get stale bread. And the bread is the best part!

I haven't been since pre-covid, but this is my favorite chain restaurant. The menu is vast, with so much to choose from. When my Czech relatives visit, they love to eat here too. I've always had great service and food, so no complaints.

When my friend told me about his delated flight from Brazil, I went to happy hours to waited from him at the Cheesecake Factory. I ordered a glass of wine and a salad and I waited and waited for that deliciously free bread that many times before was serve to us. But, the bread never arrived. My friend arrived and told me that he was very sad about the flight... I gave to him the happy hours menu, but he told me oh not, I'am so, hungry, I will order a meal from the regular menu. Then he said no bread? I said not bread, most be it had be eliminated from being free!
More people arrived to the happy hours, American people. The bartend that was serving us, went a served drinks and freed bread to all of them. My friend was done with his diner and told me I don't feel good, and he left. I wanted to stay there... and I ordered more wine. I asked to a couple sitting closed to me,"are you paying for that bread"? She replied, oh not, it is for free!
I felt wire, thinking most be the bartend did not like us... you know, my friend and I, we was spoken Brazilian langue while seating at the bar.
I requested to speak with the manager on duty and told to him my concern about the bartend service. The manager gave me his business card and told me call that number and explain your concerns.
Next day, I called the head courters and explained to the Manager about our experience at the Aventura Cheesecake Factory.
The Manager of Guest Services Specialist, was very nice, and thanks me for the information I shared with him and he assured me, that he will addressed it.
Well, yes! Today for my surprise, I received a nice thanks latter from him with enclosed gift car for the amount of $25.00.
Thanks you so much, Mr. J. M. GUEST SERVICES SPECIALIST.
Happy again, I called mi friend in Brazil, we both are very happy with the results of my complaint. I give Mr. J. M, and Cheesecake Factory five (5) starts
Nataale R.