The Cheesecake Factory Customer Service
The Cheesecake Factory's Customer Service Help Page:
http://www.thecheesecakefactory.com/connectThey are facing similar issues just as you are…
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What happened: I received an email to sign up for the new rewards. I have tried twice to receive a text and never received a code to sign up.
What happened: May **, ****We arrived at the Southlake location @**:**pm needed a table for ** alerted our table was ready at **:**. We were told Bread would be served in a few minutes. After ** minutes & no bread, we asked the waitress & she advised they were having problems with the bread. The restaurant wasn't busy when we arrived! Every table we saw had bread but not ours. After waiting for * hour to get the bread & our food that we ordered immediately because we were all starving, I asked to speak with Management. The manager on duty said your food is being delivered right now... No apologies, nothing! The Manager was very ****** & kurt with me. One of the guests in our party ordered a shot & a couple other drinks, he said the shot had been chilled & tasted watered down perhaps because it's chilled however when we brought it to the attention of the waitress she said since he drank the shot they couldn't take it off our bill, so the waitress said she would talk to Manager, the Manager came to our table & rudely informed us since he consumed the shot she has to charge for it. I told her that's not reasonable because that's how you consume a shot* all in one drink, after you've downed the shot & it's weak you aren't willing to compensate the consumer. Our party of ** spent a total of over $*** at your establishment today, we received substandard service since we had to wait * hr for our food which is deplorable, never got our bread & butter, our waitress only came to our table to take the order & give us our bill, the Manager was very Kurt & ******. Just to inform you, we were celebrating my son's graduation & your restaurant is where he chose to eat since he had never been there before. This was a very special event today for our family & friends! *I like to spend my money where I am treated with kindness & the employees are happy you are there! I don't care that this restaurant is in the upscale town of Southlake, I live in Trophy Club & it's just as upscale but I don't recall ever being treated as rudely as your Manager waitress were today! *One hour to wait on bread that we never got.*one hour to wait on the food we ordered.*To be treated rudely by waitress & Manager is unacceptable by anyone's standards.*The apple doesn't fall far from the tree!*Your staff is only as good as the management.
What happened: Thanks very much. *I have been a customer for a couple years. Only have used the Orland Park location.*About * months ago, I had trouble logging in, don't know why. No matter what I try now, I am unsuccessful.*I would like to close out the accounts you have on file for me and start fresh.
What happened: Hello my husband and I were at your novi Michigan location yesterday at *:**. We had reservations so that was great. Now here’s my issue. My appetizers and food were brought out at the same time and my food was cold. I ordered the orange chicken with brown rice and it was terrible. It was cold and rice was starchy. I told the manager and she had the nerve to ask me if I wanted them to put it in the air fryer? I politely answered no why would you do that instead of offering to remake my meal. And then I told her about the pizza and she asked the same question. At that point I felt disrespected and I said so really you’re gonna ask me this again? So she took the entree off if the bill as well as the pizza but at this point now I do t want to visit again and that’s sad because I actually really live your restaurant. I normally visit the one In Vegas about *x a year and never had this happen. Please address this issue about how to solve a problem with your managers.
What happened: The problem: As stated before
What happened: You kindly sent an e-card for $** , as we will not be returning to the USA soon is it possible to have one to use in the UAE instead please,*Thanks *Simon Noad
What happened: Hello my husband was promised a sign on bonus with cheese cake factory *** dollars at thirty days and *** additional dollars on the nintyith day of employment, he has been there seven months and still has NOT gotten ANY of the bonus money. What can we do?*Thank you ********** or *****@***.com
What are customer support channels for The Cheesecake Factory?
The Cheesecake Factory provides helpful channels like email, phone, help center, etc., for customers to receive support. The The Cheesecake Factory customer service team also offers social media support for quick advice and solutions.
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Email: privacyofficer@thecheesecakefactory.com
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Phone: (818) 871-3281
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Help Center: http://www.thecheesecakefactory.com/connect
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Twitter: https://twitter.com/cheesecake
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YouTube: https://www.youtube.com/channel/UC-d9vrkYhPnB4nHAM3wGCpg
What kind of support does The Cheesecake Factory offer?
The Cheesecake Factory offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the The Cheesecake Factory customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
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