The Cheesecake Factory Phone Number
Toll-Free Number:
(818) 871-3281
Customer Service Phone Number:
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(818) 871-3000
Contact The Cheesecake Factory via Social Media:
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What happened: The problem: i received the worse service at cheesecake factory on **** i would like to make a formal complain
What happened: I was trying to do something, and ran into a problem.
What happened: On *-*-**** in Braintree, MA, I placed an online order for * burger, * salad and * slices of cake ($** total with a tip) at *:** pm and received an email confirmation immediately stating my order would be ready for pickup at *:** pm.*Knowing that this location is always slow, I showed up to get my order at *pm. I waited in line at the bakery counter for *-*** songs (good music, no complaints there) and when it was my turn I gave the gentleman my name and he told me it would be another *-** minutes. Ok. *I sat down and waited another ** minutes before checking with him again. It was not busy. I even took a picture of the area. There was * woman and a little girl looking at the cheesecakes in the case. I went up to the register at which point I was told to wait… again. It was now *:**. A full half hour after my order was supposed to be ready. When I mentioned that my order was supposed to be ready at *:**, he rolled his eyes and got my food.*I spent $** on this dinner which by this time was sub par. Soggy salad and a cold burger with a soggy bun and stone cold fries are not worth $** and an attitude. *Super disappointed. I don’t even know what to say after this. *If the service in the take out area is this bad I can honestly say I don’t expect Customer Service to do anything about it let alone contact me to make this right, but I hope I’m wrong.
What happened: The problem: Didn't get my check
What happened: On *******, I went to the Cheesecake Factory in Topanga. I have family here from St. Martin and was bragging about how good the food was. They had never been before. I was TOTALLY embarrassed, because the food was not good. His pasta was dry, the chicken in it had no seasonings and was not tinder. My Tex-Mex egg rolls were under cooked. His strawberry lemonade was watery and my lemonade was ice with lemonade. I have eaten at the CF for over ** plus years,(The Grove, BH, Torrance, Marina etc..) and have NEVER been disappointed. I wanted to take him to another location and he said absolutely not. I am just heartbroken because I KNOW they have great food. I had my birthday dinner at the Grove one year. *verydisappointed
What happened: The problem: I am a cheesecake reward member. What is needed to receive the complimentary slice
What happened: I purchased a large family size cheesecake with the variety cheesecakes for the strawberry swirl. I got a large plane is a variety but they were all playing in there. None of us like the plane. It went in the garbage because it was got too soft and I would like a refund to my my money. You could contact me at ***-*** -**** in reference to this since I can't seem to find an *** number to call you. I would really like somebody to get back to me as soon as possible. This is I go to your store. I get this all the time and I don't want to have to go on social media about it. Please call me as soon as possible. My name is Diane Francis. It's *** -***-****. Thank you and have a great day!
How to contact The Cheesecake Factory by phone?
To contact the The Cheesecake Factory customer service by phone, you can follow these steps:
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Look up the phone number of the The Cheesecake Factory customer service. The phone number is listed on thecheesecakefactory.com. Or check out the The Cheesecake Factory phone number page on WorthEPenny.
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Dial the The Cheesecake Factory phone number (818) 871-3281.
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Wait for an answer: Once the call is connected, wait for a The Cheesecake Factory representative to answer on the other end.
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Identify yourself and state your reason for calling the The Cheesecake Factory representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from The Cheesecake Factory to help them assist you.
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Ask for assistance: Ask the The Cheesecake Factory representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
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Follow any instructions given: If The Cheesecake Factory needs additional information from you or provides any instructions, follow them carefully.
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Thank the The Cheesecake Factory representative: After you have received the assistance you need, thank the The Cheesecake Factory representative for their time and help.
How to get to a real person fastest?
To get to a real person as quickly as possible when calling The Cheesecake Factory, you can follow these steps:
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Dial the The Cheesecake Factory customer service phone number (818) 871-3281, which can be found on the The Cheesecake Factory website or in your order confirmation email form The Cheesecake Factory. Or check out the The Cheesecake Factory phone number page on WorthEPenny.
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When the automated voice prompts begin, do not press any buttons or provide any information about The Cheesecake Factory. This may trigger the automated system to provide you with pre-recorded responses and options.
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After a few seconds of silence, the system should give you the option to speak with a live The Cheesecake Factory representative. This may be presented as an option like "speak to a representative" or "customer service".
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Press the correct button when prompted by the automated system to speak with a The Cheesecake Factory representative.
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If the system still doesn’t connect you to a The Cheesecake Factory representative, stay on the line without pressing any keys. The Cheesecake Factory will eventually transfer you to a live person.
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If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from The Cheesecake Factory.
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Once you reach a live person, explain your issue and provide any relevant information about your The Cheesecake Factory order. The The Cheesecake Factory representative will work with you to resolve your issue as quickly as possible.
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Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the The Cheesecake Factory website. This may allow you to connect with a The Cheesecake Factory representative more quickly and efficiently than calling.
Any tips for calling The Cheesecake Factory customer service?
When calling The Cheesecake Factory customer service, here are some best practices to ensure a smooth and efficient experience:
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Have your The Cheesecake Factory account information ready before calling. This will help expedite your request.
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Make sure you have a stable and quiet environment to communicate with the The Cheesecake Factory representative without any disruptions or background noise.
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Be polite and respectful to the The Cheesecake Factory representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on The Cheesecake Factory.
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Clearly explain the issue you are facing and provide any relevant information or details that can help the The Cheesecake Factory representative address your concern.
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If the initial The Cheesecake Factory representative is unable to resolve your issue, politely ask to speak with a supervisor from The Cheesecake Factory or escalate the issue to a higher level of authority.
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Take notes during the call, including the The Cheesecake Factory representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
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If necessary, follow up with The Cheesecake Factory after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling The Cheesecake Factory customer service.
What can I do If I am unhappy with my call to The Cheesecake Factory?
If you are unhappy with your call to The Cheesecake Factory customer service, there are several options you can try:
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Call again: Try calling The Cheesecake Factory customer service again and speak to a different The Cheesecake Factory representative. Sometimes a different The Cheesecake Factory representative may have a different approach to resolve your issue more effectively.
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Escalate the issue: If you are not satisfied with the response provided by the The Cheesecake Factory representative, you can ask to speak with a supervisor from The Cheesecake Factory or escalate the issue to a higher level of authority.
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Provide feedback: After the call, The Cheesecake Factory may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
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Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to The Cheesecake Factory customer service through other channels, such as email or chat. You can also explore the The Cheesecake Factory Help Center, which offers articles and resources that may help you troubleshoot your issue.
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Consider other options: If you are still not satisfied with The Cheesecake Factory service, you may want to consider other options such as returning the product you bought on The Cheesecake Factory or filing a complaint with a consumer protection agency.
How do I contact The Cheesecake Factory via live chat?
No, The Cheesecake Factory hasn’t provided any live chat service currently. While live chat support is not currently available, The Cheesecake Factory offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact The Cheesecake Factory customer service by phone, email, or social media. Phone support is available all day, and customers can expect a prompt response from a The Cheesecake Factory representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of The Cheesecake Factory.
How to contact The Cheesecake Factory via social media?
You can contact The Cheesecake Factory via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact The Cheesecake Factory via social media:
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Log in to your social media account (e.g. Twitter, Facebook, Instagram).
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Search for The Cheesecake Factory official social media accounts, which are typically verified with a blue checkmark.
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Once you find the official account of The Cheesecake Factory, click on the "Message" or"Send Message" button.
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Type your message and explain your issue or inquiry about The Cheesecake Factory. Be as specific and detailed as possible, and provide any relevant order information.
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Wait for a response from the The Cheesecake Factory social media team.
Please note that the social media accounts of The Cheesecake Factory are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact The Cheesecake Factory for certain issues. For urgent or complex issues, it's recommended to contact The Cheesecake Factory customer service via phone or chat for more personalized assistance.
Does The Cheesecake Factory have an email? How to contact The Cheesecake Factory customer service by email?
Yes, to contact the The Cheesecake Factory customer support by email, follow these steps:
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Go to thecheesecakefactory.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
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Look for an email address on the page.
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Copy the email address provided by The Cheesecake Factory and open up your email client. Create a new email and paste the email address into the "To" field.
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In the subject line of the email, provide a brief summary of your issue or question about your The Cheesecake Factory order. For example, "Return Inquiry" or "Product Question".
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In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your The Cheesecake Factory order number or username.
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Once you have completed the email, click send. You should receive a response from the The Cheesecake Factory customer support team within a few business days.
What is WorthEPenny's relationship to The Cheesecake Factory?
To put it simply, WorthEPenny is an independent third-party website that is not related to The Cheesecake Factory. WorthEPenny provides free tools and resources to assist customers in reaching The Cheesecake Factory customer service more efficiently, such as the The Cheesecake Factory phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about The Cheesecake Factory, as well as forums where The Cheesecake Factory customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including The Cheesecake Factory, it is not associated with or endorsed by The Cheesecake Factory.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the The Cheesecake Factory official app or the The Cheesecake Factory company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of The Cheesecake Factory trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: The Cheesecake Factory. All references by WorthEPenny to third-party trademarks like The Cheesecake Factory are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
